Return policy
1.return the goods/Refund application store
Subject to the terms and conditions of this Refund and Return Policy and the Terms of Service, Buyer may shop Request a return of purchased items ("Items") before the warranty period expires and/or refund service.
shop Guaranteed to be a store A service provided at the request of users to help users deal with certain conflicts that may arise during transactions. Users can communicate with each other privately to resolve their differences or contact their relevant local authority to assist them in using the Store Guarantee to resolve any disputes before, during or after.
2. Return request
Buyers can only apply for a refund under the following circumstances and/Or return:
The buyer did not receive the item
Goods are defective when delivered and/or damaged;
The seller delivers items to the buyer that do not conform to the agreed specifications (e.g. wrong size, color, etc.):
The items delivered to Buyer differ materially from the description provided by Seller in the item listing; or
.By private agreement with the seller, the seller must shop send him/Her confirmation to confirm the agreement.
The buyer's application must be approved shop Mobile App Submission.
Ten days after submitting a return request(10) calendar days.
If the Buyer has initiated legal proceedings against the Seller, the Buyer may file a Provide formal notification from the relevant authorities requiring the store Continue to hold the purchase price until a formal ruling is obtained.shop will determine in its sole discretion whether it is necessary to continue to hold such purchase funds.
3. Priority seller rights
If you are a preferred seller, you should receive a separate written notice of your choice to participate shop Preferred Seller Program. If at any time you decide not to participate shop Preferred Seller Program, please notify in writing Store; otherwise, you will be deemed to have chosen to continue participating shop Preferred Seller Program and agree to the terms and conditions set forth in this Refund and Return Policy.shop may be suspended or discontinued at any time at its sole discretion shop Remove any Preferred Seller from the Preferred Seller program.
shop According to the above2 The decision to approve a refund or return shall be binding on the relevant Preferred Seller. Preferred Seller agrees to comply with and take all necessary steps to enable Buyer to request a store Approved refund or return.
for shop Approval of any refund or return request, store The Preferred Seller will be notified by email ("Email Notification") and organized to send the relevant returned items to the relevant Preferred Seller in writing to the Store to complete the refund and return process, so long as that address is located in the country in which the relevant goods are listed for sale on the Website (the "Local Address"). If the Preferred Seller fails to provide a local address for returned merchandise or otherwise fails to respond within a reasonable time (by the Store OK) accept delivery of returned merchandise, store reserves the right to dispose of such goods in any manner it sees fit and the Preferred Seller shall be deemed to have forfeited all rights in such items. If the Preferred Seller does not receive the returned item, the Preferred Seller must wait seven days after receiving the email notification (7) within days (the “Notice Period”) shop. Failure to notify within the notice period shop will be conclusive evidence and result in the Preferred Seller's acceptance that the item has been delivered and the Preferred Seller agrees not to make any claim or raise any dispute regarding any such item.
Notwithstanding the foregoing, the Store Items approved for refund or return may not be returned to Preferred Seller at its sole discretion, and Preferred Seller shall be deemed to have forfeited all rights to the item.
for shop Receipt of related goods was shop Any refund or return rejected by the store will be based on the above 2 The organization delivers the item to the relevant buyer's address.
if shop To approve any refund or return request, the Preferred Seller can be contacted at shop and appeal the decision by providing evidence in support of such appeal. If the store Support the preferred seller's appeal and it will pay all or part of the purchase price to the preferred seller. Preferred Seller acknowledges and agrees shop The decision is final, conclusive and binding, and undertakes and agrees not to make any representations regarding the decision. shop or its affiliates to file a lawsuit or otherwise assert any claim.
4. Rights of ordinary sellers
For the purposes of this refund and return policy, a Regular Seller is a seller who is not a Store Seller or a Preferred Seller.
When a store Received buyer's request for return and/Or when applying for a refund, the store The seller will be notified in writing. Sellers can follow the store The steps provided in the written notice respond to the buyer's application. Seller must respond within the time frame specified in the written notice (the "Prescribed Period"). If the store If no message is received from the seller within the stipulated period, the store It will be assumed that Seller has not responded to Buyer's application and will continue to evaluate Buyer's application without further notice to Seller. shop Each Seller's response will be reviewed on a case-by-case basis and a sole determination will be made as to whether the Buyer's application is likely to be successful in the circumstances stated by the Seller.
5. Returns and exchanges
To enjoy a hassle-free experience when returning items, Buyer should ensure that the item (including any free items such as accessories that come with the item) must be returned to Seller in the same condition that Buyer received it at the time of delivery. We will advise buyers to take photos after receiving the items.
6. Responsibility for product forward shipping and return shipping costs
In the event of an unforeseen error by the seller (i.e. - Damaged, defective or incorrect product delivered to Buyer), Seller will be responsible for Buyer's forward and return shipping charges.
In the event that the buyer changes his or her mind, the buyer should obtain the seller's consent before making a return request, and the buyer will bear the return shipping costs.
If there is a dispute between the buyer and seller regarding the party responsible for forward freight and return freight, the store The party responsible for forward and return shipping will determine itself.
For the avoidance of doubt, in any of the above cases, if Seller is responsible for Buyer's forward shipping charges and return shipping charges, Seller shall be responsible for Buyer's forward shipping charges even if Buyer uses a free shipping certificate. Delivery of Products.
7. Refund
only in store The buyer will not receive a refund until the seller confirms that the returned item has been received. If the store No message was received from the seller within the specified time, the store will be entitled to refund applicable amounts to Buyer without further notice to Seller. For more information about seller response time limits, please click this link. Refunds will be made to the buyer's credit card/Debit card or designated bank account, whichever is applicable.
8.Communication between buyers and sellers
shop Users are encouraged to communicate with each other if there are problems with transactions. due to store is a platform for users to conduct transactions, and buyers should contact sellers directly to resolve any issues related to the purchased items.
